headerTag
Customer Support
Warranty
Extended Warranty
Watch Glossary
Accessibility
Need Help?
Email us at
service@mgicustomer.com
or
Call us at 1-800-810-2311
Operating Hours:
Mon-Fri 9am - 5pm Eastern
Please allow up to 3-4 business days for order processing.
FAQS
General FAQS
02. How Can I Find An Authorized Retailer?
03. How Do I Know If An Online Retailer Is An Authorized Retailer?
Warranty FAQS
06. How Do I Know If My Watch Is Real?
07. Should I Register My Watch?
08. What Is The Warranty On My Watch?
Care FAQS
10. How Do Magnetic Fields Affect My Watch?
12. What Is The Best Way To Clean My Watch?
14. Can I Swim And Shower While Wearing My Watch?
15. How Does Dust Affect My Watch?
16. Do I Need To Wind My Automatic (Self-winding) Watch?
Mgiservice.com FAQS
19. How Do I Read My Service Estimate?
20. What Is The User Id And Password That Is On My Service Estimate?
21. What Is The Difference Between Required Repairs And Recommended Repairs?
22. Fees And Shipping
23. Will I Receive An Estimate Prior To My Watch Being Repaired?
24. How Do I Respond To A Service Estimate I Received In The Mail?
25. How Should I Pack And Mail My Watch?
26. How Long Does A Typical Repair Take?
27. Can You Get Scratches Off Of My Case And Bracelet?
Parts FAQS
28. Can I Order Additional Parts?
29. Can I Order A Different Size Strap?
30. Can I Order Additional Links For My Bracelet?
31. What Is Your Parts Return Policy?