My Account

Customer Support

After Sale Service

We recommend having your timepiece serviced at one of our authorized after-sales service centers. We are pleased to offer the following options for your convenience:

MGI Online

Please visit our after sales service website Upon creation of an account with a user ID and password, you may initiate the repair of your watch.

MGI MAIL ONLY – No walk-in service at this address:

109 State Street
Moonachie, NJ 07074

If you are sending your watch to our Moonachie facility, please download the MGI Repair and Service Request Form to complete and enclose with your watch. Be sure to include your warranty card if your watch is still covered.

Click to download MGI Repair and Service Request Form

Thank you for your patience during these challenging times. For the safety of the employees we are currently experiencing delays in our Moonachie Service Center. An evaluation of your timepiece can take up to 8 weeks. We apologize for any inconvenience this may cause.

Authorized Service Centers:

To locate authorized Service Centers in your area, click here.